Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Switch off emails and push notifications about your activity, and unsubscribe from marketing communications, at any time (see "Email and Notification Choices" below)
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests, including the use of your activity to choose which messages we send you
To exercise these rights, please contact us at [email protected]. We will respond within 30 days.
Email and Notification Choices
You decide which messages you receive. Each type has its own switch, so you can keep the ones you want and stop the rest. You can change your choices at any time:
- On the website: Settings → Email & notifications
- In the mobile app: Me → Settings → Email & notifications
- In any of our emails: tap Unsubscribe. That type of email stops straight away. The link also opens a page where you can choose which emails you still want.
- Push notifications: you can also switch them off in your phone's settings.
"What you missed" summaries have their own switch. If you have not visited for a while, we send you a summary of what happened to your picks and the leagues you follow while you were away, with a link back to the Service. It never contains offers or messages about our partners. It is switched on when you create an account, and switching it off does not stop the other messages about your activity. In some countries we only send reminder emails if you ask for them. If you are in one of those countries, this summary stays off until you switch it on — in any of the places above, or when we ask you in the app.
Some emails are needed to run your account, such as email verification and password reset. You cannot switch these off while you have an account. Switching messages off does not change anything else about your account.
Facebook Messenger Chat Data
If you message our Facebook Page, our support assistant stores your questions, its answers, your first name and a pseudonymous Messenger identifier for up to 12 months to improve support quality. To delete this chat data: open the conversation in Messenger, tap our Page name, and choose Delete Your Information — deletion is confirmed with a reference code. Alternatively, request deletion via our contact form and we will remove it within 30 days.
Contact-Form and Email Support Data
Messages you send through our contact form or to our support mailbox are stored together with your email address for up to 12 months so we can handle follow-ups. Our support system uses AI tools to sort messages and draft replies; a reply may be sent to you automatically or after review by our team. Escalated requests are shared with our team through internal tools (Section 14). To have your support correspondence deleted sooner, ask via our contact form and we will remove it within 30 days.